Refund Policy 

If you’re looking to return or exchange your order in case of a faulty or damaged good, we're here to help!

When purchasing goods from Gold Jewellery Exchange either in store or online, customers are entitled to assume:

• The goods they are purchasing are of satisfactory quality.

• The goods are fit for all purposes for which they are supplied.

• The goods are safe and durable.

• That where any written description is applied to the goods, that the goods match that description.

If the above are breached, the customer may be entitled to certain remedies which include replacement or refund. The customer should contact the store and the issue will be resolved for you. 

Most items sold by Gold Jewelllery Exchange are covered by a 7 day (from arrival) Faulty warranty. This means if your item arrives damaged or becomes faulty within 7 days of your purchase, you may contact the store for a refund or exchange. 

*Please note that this 7 day warranty only covers faults with an item, and does not cover refunds for change of mind.

For change of mind we offer free exchanges within 30 days of purchase, you can exchange your product for store credit,or a different product. Simply contact us and we will resolve the issue for you.